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What you’ll see

The live transcript stays stuck on “connecting” or never starts after you begin recording. Audio is being captured but no text appears.
Screenshot needed: the meeting view with the transcript stuck in a “connecting” state. Save as /images/troubleshoot-transcription.png.

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Why this happens

Earmark streams audio to AssemblyAI for transcription using a secure WebSocket connection. If your network blocks WebSocket upgrades - common with corporate firewalls, VPNs, and TLS inspection proxies - the connection can’t be established.

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What to allow

SettingValue
Hostnamestreaming.assemblyai.com
ProtocolWSS
Port443
WebSocket endpoint: 
wss://streaming.assemblyai.com/v3/ws

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What to check

  • Firewall / proxy rules - WebSocket traffic on port 443 must not be blocked or downgraded to plain HTTPS
  • TLS inspection - some corporate proxies intercept and re-sign TLS traffic, which can break WebSocket upgrades
  • VPN split tunneling - if your VPN routes all traffic through a corporate gateway, WebSocket connections may be dropped
If you’re on a corporate network and transcription works fine on your home network, your IT team likely needs to allowlist the AssemblyAI hostname above.