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How it works

Every time you click Start Capture, Earmark begins a session that lasts two hours (120 minutes). This session activates Earmark’s auto-capture features, pairing your live meeting conversation with the platform’s intelligence layer to transcribe and generate artifacts. The two-hour window exists to maintain optimal transcription quality and keep file sizes and storage manageable.

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What happens when the limit is reached

When a session hits the two-hour mark:
  1. You receive a notification that the session has ended.
  2. Transcription pauses automatically.
  3. Processing of the meeting artifact begins.
You do not need to start a new meeting or open a new window.

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Extending a capture session

If your meeting runs longer than two hours, click Start Capture again in the same session window. This resumes transcription immediately — no new meeting or window required. The transcript continues from where it left off, producing a continuous log through the backend. The system tracks this as two segments for performance purposes.
You can restart capture as many times as needed. This makes workshops, all-day sessions, and other extended meetings fully supported — just restart when prompted.

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Best practices

  • Keep meetings under two hours for the best AI summary performance.
  • Forgot to restart? Click Start Capture as soon as you notice. There may be a gap in the transcription during the downtime, but all previous content is preserved.
  • Extra-long meetings — restart capture at each two-hour boundary to maintain continuous coverage.

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FAQ

No. Previous transcript segments are saved. The new session picks up immediately at the cutoff point.
Not currently. You receive a notification at the two-hour mark, but you must manually click Start Capture again to continue.
No. The limit is fixed for performance and quality reasons. Earmark may increase it in the future as the architecture evolves.
You can merge sessions on export or copy transcripts from one segment into the context window of another. Contact support if you need help combining session files.